As widely known by now, research indicates that the highest-performing teams are psychologically safe teams. Leaders must ensure that people feel they are being heard and that anyone can express their opinions freely.
However, a leader’s job is to make decisions, which sometimes involves the leader stepping in and making a proprietary decision based on their unique insight and conviction. Otherwise, teams can’t move quickly enough.
Finding the right balance between these two is one of the most difficult aspects of a leader’s job.